Refund policy
No Return or Exchange Policy
At Hues and Charms, each product is carefully curated and crafted, and we want our customers to be fully confident before making a purchase. As a small business offering limited, handcrafted pieces, all sales are final.
Please note the following before placing your order:
- We do not accept returns, refunds, or exchanges once an order is placed.
- Customers are responsible for ensuring that the size, color, and product details are correct before completing the purchase.
- Size guides and relevant details are clearly mentioned on each product page for your reference.
Need help before ordering?
If you have any questions or need assistance choosing the right product, please don’t hesitate to contact us via:
- 📩 Email: info@huesandcharms.com
- 📩 Instagram DM: @huesandcharms
We’re happy to guide you before you place your order.
Concern after placing your order (but before it ships)?
If you’ve placed an order and realize you may have selected the wrong item, please contact us as soon as possible via email or Instagram DM.
If your order hasn’t been shipped yet, we’ll try our best to assist with a one-time exchange, subject to availability. No refunds will be issued.
Ordered the wrong product?
If you’ve already received your order and realize that you mistakenly ordered the wrong item, please contact us. While we cannot guarantee a change, we’ll assess your request and do our best to help, if possible.